Return and Refund Policy
At Northern Elegance, customer satisfaction is one of our highest priorities. We stand behind the quality of our products and hope that you will be delighted with your purchase. However, if you are not completely satisfied, we offer a 14-day return period from the date your order is delivered.
RETURNS
To qualify for a return, the following conditions must be met:
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The return request must be submitted within 14 days of receiving your order.
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Items must be unworn, unused, unwashed, and in their original condition.
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Original tags, packaging, and accessories must be included.
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Items showing signs of wear, damage, alterations, or misuse may not qualify for a refund.
How to Request a Return
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Contact our customer support team at info@northernelegance.com.
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Include your order number and the reason for your return request.
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Once approved, you will receive detailed return instructions.
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Carefully package the item(s) and send them to the return address provided by our support team.
Please note that returns sent without prior authorization may be refused and returned to the sender.
EXCHANGES
If you would like to exchange an item for a different size, color, or product, please contact us at:
To request an exchange, please provide:
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Your order number
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The product name
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The size or variant received
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The desired replacement item, size, or variant
All exchanges are subject to product availability. While we will make every effort to fulfill your request, we cannot guarantee that specific items or sizes will remain in stock.
Once your returned item has been received and inspected, your replacement item will be shipped as soon as possible.
SALE ITEMS
Items purchased during promotional events, clearance sales, or discounted campaigns may not be eligible for a monetary refund.
Where permitted, sale items may qualify for:
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Store credit
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Product exchange
Store credit issued by Northern Elegance does not expire and may be used toward future purchases.
RETURN SHIPPING
Customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.
Northern Elegance does not provide prepaid return shipping labels unless explicitly stated.
We recommend using a tracked shipping service when returning products, as we cannot guarantee receipt of returned packages without tracking information.
REFUNDS
After your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method used during checkout.
Please allow several business days for the refund to appear in your account, depending on your financial institution or payment provider.
Non-Refundable Charges
The following charges are non-refundable:
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Original shipping fees
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Customs duties
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Import taxes
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Brokerage fees
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Other government-imposed charges
These fees are collected by third parties and are not retained by Northern Elegance.
INSPECTION AND RETURN ELIGIBILITY
All returned items are subject to quality inspection upon arrival.
Northern Elegance reserves the right to refuse refunds, exchanges, or store credit if returned products:
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Do not meet return eligibility requirements
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Are missing original packaging or tags
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Show signs of use, damage, washing, or alteration
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Are returned in an unsellable condition
ORDER CANCELLATIONS
Orders may be canceled within 24 hours of purchase.
If you wish to cancel or modify your order, please contact our customer support team immediately at:
Once an order has entered processing, fulfillment, or shipment stages, cancellation may no longer be possible.
CONTACT US
For any questions regarding returns, exchanges, refunds, or order cancellations, please contact:
Northern Elegance
Email: info@northernelegance.com
Our support team will be happy to assist you and ensure your experience with Northern Elegance is as smooth as possible.